SelliExpress Online Shopping Payment Information Guidelines

At SelliExpress, we prioritize secure and convenient payment methods to provide a seamless shopping experience. The following guidelines outline the accepted payment methods, security measures, and important information regarding payment transactions on our platform.

1. Accepted Payment Methods

We offer a variety of payment options to cater to our customers’ preferences:

• Credit/Debit Cards: We accept major credit and debit cards such as Visa, MasterCard, and Verve.
• Bank Transfers: You may choose to make a direct bank transfer to our designated account. Ensure that you include your order number in the transfer details for easy identification.
• Mobile Payments: Payments can be made using popular mobile payment platforms like USSD banking or mobile wallets where available.
• Cash on Delivery (COD): In select locations, we offer the option to pay cash on delivery for your orders. Please check your location's availability during checkout.

2. Payment Process

To complete your order, follow these steps:

1. Select Items: Browse through our catalog, add your desired items to the shopping cart, and proceed to checkout.
2. Choose Payment Method: At checkout, you will be prompted to select a payment method from the options available.
3. Provide Payment Information: Enter your card details, complete the bank transfer, or confirm your COD selection.
4. Confirm Payment: After completing the payment, you will receive a confirmation email with your order details and a receipt of your transaction.

3. Security and Data Protection

We take the security of your payment information very seriously and use advanced security measures to protect your data:

• SSL Encryption: All transactions on the SelliExpress website are secured with SSL (Secure Sockets Layer) encryption to protect your personal and payment information.
• PCI Compliance: SelliExpress is PCI-DSS compliant, meaning we adhere to industry standards to safeguard your credit card data.
• Secure Payment Gateways: We use trusted and secure payment gateways to process all transactions. Your card details are never stored on our servers.

4. Payment Confirmation

• Instant Confirmation: For most online payment methods, you will receive an instant confirmation of your payment. A digital receipt will be sent to your registered email address.
• Delayed Confirmation (Bank Transfer/COD): For bank transfers, it may take up to 24-48 hours for us to confirm your payment. Once confirmed, you will receive a notification. For COD, you will receive confirmation once the order is delivered and payment is received.

5. Failed or Declined Payments

If your payment fails or is declined:

• Check your payment details and ensure they are correct (e.g., card number, expiration date, and CVV).
• Insufficient funds: Verify that your account has sufficient funds or credit to complete the transaction.
• Contact your bank or card issuer to ensure there are no restrictions on your card or account.
• If the issue persists, please contact our customer support team at support@selliexpress.com for assistance.

6. Refunds

In case of cancellations or returns, eligible refunds will be processed as follows:

• Card Payments: Refunds will be credited to the original card used for the purchase. Processing times may vary based on your bank or card provider (usually within 5-10 business days).
• Bank Transfer Payments: Refunds for bank transfer payments will be processed back to the original bank account within 5-10 business days.
• Cash on Delivery (COD): Refunds for COD orders will be processed through a bank transfer. You will be asked to provide your bank details for the refund process.

Please refer to our Return Policy for more details on the refund eligibility and process.

7. Currency

All transactions on SelliExpress are conducted in [Local Currency, e.g., Nigerian Naira (NGN)]. If you are using a foreign payment method, conversion rates may apply depending on your card issuer or bank.

8. Payment Disputes

If you notice any discrepancies or unauthorized charges on your account, please notify us immediately at support@selliexpress.com. We will assist you in resolving the issue as quickly as possible. For disputes related to product orders, refer to our Dispute Resolution Policy.

9. Payment Policy Updates

SelliExpress reserves the right to update these payment guidelines as needed. Any changes will be communicated on our website, and continued use of our services after any updates will imply acceptance of the revised terms.

10. Contact Us

For further inquiries or assistance with your payment, feel free to reach out to our support team:

• Email: support@selliexpress.com
• Phone: [Customer Support Number]