SelliExpress Online Shopping Return Policy

At SelliExpress, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or requirements. That's why we offer a flexible and straightforward return policy to ensure you have a smooth and hassle-free shopping experience.

1. Eligibility for Returns

• Time Frame: You can return any item purchased from SelliExpress within 7 days from the date of delivery.
• Condition: The item must be unused, in its original packaging, and in the same condition that you received it. Items that are damaged, altered, or not in their original packaging may not be eligible for a return.
• Non-Returnable Items: Certain items such as perishable goods, intimate products, or items that are marked as non-returnable on the product page cannot be returned.

2. How to Initiate a Return

• Contact Customer Support: To initiate a return, please contact our customer support team via email at support@selliexpress.com or call us at [Customer Support Number]. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

• Return Authorization: Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) along with instructions on how to send the item back.

• Return Shipping Costs: If the return is due to a defect or an error on our part, SelliExpress will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping costs.
• Packaging: Please ensure the item is securely packaged to prevent any damage during transit. Use the original packaging whenever possible.

4. Refunds

• Processing Time: Once we receive and inspect the returned item, we will notify you via email. If your return is approved, we will process your refund within 7-10 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items returned more than 7 days after delivery, items not in their original condition).

5. Exchanges

• Product Exchanges: If you wish to exchange an item for a different size, color, or model, please contact our customer support team. Exchanges are subject to product availability.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs.

7. Non-Receipt of Refund

• If you have not received your refund within the expected time frame, please check with your bank or credit card company first. If the refund is still not received, contact our customer support for further assistance.

8. Exceptions and Special Cases

• Flash Sale Items: Items marked as "Final Sale" are not eligible for return or exchange.
• Promotional Items: Items purchased during a promotion may be subject to different return conditions, which will be clearly stated during the promotion.

Need Help? If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us at support@selliexpress.com or call our customer support team at [Customer Support Number]. We're here to help!

Thank you for shopping with SelliExpress!